Booking and cancellation terms
These terms and conditions apply to reservations of program and additional services provided by Salla Wilderness Park (Sallan Osuuskunta Jotos) to its customers.
Booking conditions
Reservations can be made orally, by email or online. The booking is valid for the number of people indicated by the customer at the time of booking and will be binding when the customer has received the booking confirmation by e-mail (written confirmation of bookings made at the office).
Booking and payment
After booking, the customer will receive a receipt. Reservations can be made at cashier, in the online store, via salesclerk, email or phone.
Terms of payment
Payment terms are stated online or on site during the booking process.
Salla Wilderness Park has the right to cancel the reservation if the customer has not paid the price of the services purchased.
Cancellation policy
Reservation cancellation:
- 100% refund if cancelled at least 21 days before the start of the service
- 50% refund if cancelled later than 21 days but no later than 8 days before the start of the service
- if cancelled before 7 days or less before the start of the service, the cancellation fee is 100% of the booking value
Cancellations must be made by e-mail to sales@wildernesspark.fi or by phone +358 40 352 52 48. Booking number, if provided, must be stated in connection with the cancellation. Please note office opening hours (10-16) when cancelling by phone.
In the event of sudden illness, death in the family, or other exceptional circumstances preventing travel, the customer must ensure that their own insurance covers the cost of the booking if the event results in the need of cancellation of the booking. Cancellation must be notified immediately to Salla Wilderness Park. In these cases, too, the above booking conditions apply.
The customer participating in the program / service must be present in time, at least 5-10 minutes before the start of the program / departure. The customer must make sure that they are leaving for the trip with the right transport and at the right time! Delays or choosing the wrong transport to tour do not entitle you to a refund or reorganize the trip.
If customer is late from the service 10 minutes or more, it is not possible to join that particular service anymore. Salla Wilderness Park can try to organize alternative service to a later date but cannot guarantee that it is possible. If the delay is caused by the customer and not by the service provider, no refunds will be issued.
If a health issue requires special arrangements for the program / service (for example, separate transport), the service provider has the right to charge the customer for the extra costs arising from the special arrangements.
The customer always participates in the program / services at his own risk.
Responsibility of the service provider
Salla Wilderness Park operates in accordance with appropriate safety plans and health and safety standards in accordance with Finnish laws and regulations.
Salla Wilderness Park reserves the right to change the route, schedule and duration of the program without prior notice, if necessary, taking into account the weather conditions, participants’ health issues and other circumstances. The service provider reserves the right to suspend the program if the participant’s activities pose a safety risk to himself or herself or to other participants or if the participant’s state of health does not allow the program to continue.
Animals
All animals used in the programs / services have been trained in the programs as far as possible.
However, the behaviour of the animals is never foreseeable and for this reason, in order to avoid dangerous situations, participants should follow the safety and other instructions provided by the service provider.
Remarks husky
A husky safari requires good balance and normal physical condition. The routes are hilly, which means that the driver has to run/walk/brake. Driving on a safari is not recommended for people with poor health or physical disabilities if it impairs their ability to function.
The producer of the program reserves the right to interrupt the safari if there is a person(s) on the trip who are a danger to themselves, other people or animals. The producer of the program reserves the right to change the content of the trip due to weather conditions, based on customer safety and animal welfare. Salla Wilderness Park does not compensate for accidents on safari due to the customer’s actions or non-compliance with the instructions.
Safari is not recommended for pregnant women or babies.
If there are children in your party, please indicate their age and height. If there are several children in the same family, the family can be divided into two sleds, in which case both parents will drive, and the children are in the sleigh. Please note, babies / toddlers cannot travel alone, they always travel in the arms/lap of a parent.
Changes to booking
Any changes to the bookings requested by the customer must be sent in writing to Salla Wilderness Park by e-mail sales@wildernesspark.fi at any hour or by phone +358 40 352 52 48 during the office’s opening hours (10-16).
Children
Some programs / services have reduced prices for children. Reduced price for children depend on the program and service provider, and are defined in the program description.
Health issues or pregnancy
Some programs and services may be physically demanding, and participants may be exposed to a variety of physical strains, jumps or push. If a customer suspects that his or her health condition is an obstacle to participation in the program / service or suspects that their health condition will be compromised during the program / service, the participant must confirm to the physician whether their health condition restricts participation. The customer always participates in the programs / services at their own risk.
Salla Wilderness Park does not recommend husky, reindeer and snowmobile programs for pregnant person, due to the potential risks in such programs. A pregnant person participates in these programs at her own risk.
When booking, the customer must inform the participants of any health issues that may affect the performance of the program.
Other damages
The service provider can only be held liable for personal injury or damage to property caused by an accident caused by the production of the program / service as a result of malfunction or defective equipment of the service provider or its personnel or subcontractor. The service provider is not liable for damages or injuries that are indemnifiable from the participant’s own travel insurance.
We recommend customers take out travel insurance for unforeseen situations.
Prices and price changes
Booking prices include pre-agreed services and taxes. All rights to changes are reserved. Salla Wilderness Park is not responsible for any incorrect prices in the brochures or for any changes in prices after the brochures have been printed.
Commentary, claim
Any comments must be made at the site first to the service provider during or immediately after the service / program and in writing without delay. If the error is not reported during or immediately after the program, the customer loses the right to price reductions or other compensation.
Applicable law and jurisdiction of disputes
The Contracting Parties shall endeavour to settle disputes arising from this agreement through mutual consultations. If no agreement is reached in the negotiations, the customer can take the matter to the Consumer Disputes Board or the Lapland District Court. Finnish law applies to the agreement.
Salla Wilderness Park is not responsible for any changes that occur after the publication of these terms and conditions, which are independent of us.
If any part of these terms and conditions is found to be invalid or illegal in whole or in part, or if there are problems with their implementation, the remaining terms will remain in full force and effect.